How can we help?
Setup guides, connector documentation, and troubleshooting for every integration CleanSmart supports.
Connect your data source in under 10 minutes.
Step-by-step setup guides for every native connector.
HubSpot
Connect via Private App Access Token. Import Contacts and Companies with one click. Full refresh support.
Klaviyo
Connect via Private API Key. Import subscriber lists and profile data for cleaning and re-import.
Mailchimp
Connect via API Key. Import audience lists from any Mailchimp account with per-list granularity.
Shopify
Connect via Admin API Key. Import customer data and order history for cleaning and analytics prep.
Common questions, answered.
How do I upload a CSV?
Go to Import & Sync in the app, click "Upload CSV", and drop your file. CleanSmart auto-detects field types and suggests column mappings. No template required.
See the walkthrough →How long does cleaning take?
Most datasets of 10,000 records or fewer clean in under 90 seconds. Larger datasets scale linearly — a 100,000-row file typically takes 8–12 minutes.
Watch the demo →Is my data secure?
Yes. AES-256 at rest, TLS 1.2+ in transit, per-customer isolation, and cryptographically verified deletion. Your data never touches another customer's.
Read the security docs →How do I delete my data?
From Settings → Data Retention, you can delete individual datasets, imports, or your entire account. Deletion is permanent and cryptographically verified.
Read about deletion →What is the Clarity Score?
A 0–100 composite data quality score calculated after every cleaning run. It weights duplicate rate, format consistency, fill completeness, and anomaly density.
Learn about Clarity Score →Still need help?
If something's not covered here, we respond to support emails within one business day. We're a small team and we actually read every message.
Email support →A real person reads every message.
We don't have a support bot. If you email us, a member of the CleanSmart team reads it and responds. We aim to reply within one business day.
For urgent issues affecting an active cleaning run, use the in-app chat — we monitor it during business hours.