Introduction

CleanSmartLabs ("CleanSmartLabs," "we," "our," or "us") operates the CleanSmart data cleaning platform and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at cleansmartlabs.com and the CleanSmart application (collectively, the "Services").

We built CleanSmart because we understand that data is the backbone of your business. That same understanding shapes how we handle your information: with respect, transparency, and security that matches the standards you'd expect from enterprise-grade software.

By using our Services, you agree to the collection and use of information as described in this policy. If you don't agree with these practices, please don't use our Services.

Information We Collect

Account Information

When you create a CleanSmart account, we collect your name, email address, and password. If you choose a paid plan, we also collect billing information through our payment processor (we never store your full credit card number on our servers).

Data You Upload for Cleaning

The core of our service involves processing your data files. When you upload a CSV or other supported file format, we temporarily store and process that data to perform cleaning operations including duplicate detection, format standardization, missing value imputation, and anomaly detection.

Important: We do not access, review, or use the contents of your uploaded data for any purpose other than providing the cleaning services you requested. We do not use your data to train AI models. We do not share your data with third parties. Your data is processed in isolated environments and automatically deleted according to your plan's retention period.

Usage Information

We automatically collect certain technical information when you use our Services, including your IP address, browser type, operating system, device identifiers, pages visited, features used, and timestamps. This helps us improve our Services and troubleshoot issues.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our Services. You can control cookies through your browser settings, though disabling them may limit certain features.

How We Use Your Information

We use the information we collect to provide and maintain our Services, including processing your data cleaning jobs and generating your Clarity Score reports. We also use this information to process transactions and send related confirmations, respond to your questions and support requests, send service-related communications (like maintenance notices and security alerts), analyze usage patterns to improve our Services, detect and prevent fraud or abuse, and comply with legal obligations.

We may send you marketing communications about new features or services if you've opted in. You can unsubscribe at any time using the link in those emails.

Data Security

Security isn't a feature we added—it's the foundation we built on. Here's how we protect your information:

Encryption: All data is encrypted in transit using TLS 1.3 and at rest using 256-bit AES encryption. Your uploaded files are unreadable to anyone without proper authorization—including us.

Isolation: Each data cleaning job runs in a completely isolated processing environment. Your data never touches another customer's data or processing instance.

Access Controls: Only you can access your data through authenticated sessions. Our engineering team cannot view customer files without explicit, logged permission granted solely for troubleshooting purposes you've requested.

Infrastructure: Our Services are hosted on enterprise-grade cloud infrastructure with industry-standard security certifications. We continuously monitor for threats and vulnerabilities.

We're actively working toward SOC 2 Type II certification. While no system is 100% secure, we implement and maintain reasonable administrative, technical, and physical safeguards to protect your information.

Data Retention

You control how long we keep your uploaded data. Retention periods vary by plan:

Starter plans include 7-day retention. Professional plans include 30-day retention. Business plans include 90-day retention with custom options available.

After your retention window expires, uploaded data files are automatically and permanently deleted from our systems. You can also manually delete your data at any time through your account dashboard.

Account information and usage logs are retained for as long as your account is active, plus a reasonable period afterward for legal and operational purposes. If you delete your account, we'll remove your personal information within 30 days, except where retention is required by law.

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: We work with trusted third parties who help us operate our Services—including cloud hosting, payment processing, and analytics. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If CleanSmartLabs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change and your choices regarding your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information (subject to certain exceptions).
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain types of processing.

To exercise any of these rights, contact us at admin@cleansmartlabs.com. We'll respond within 30 days. We may need to verify your identity before processing certain requests.

Analytics and Tracking

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information like how often you visit, which pages you view, and what other sites you visited before coming here. We use this data only to improve our Services.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on Google's privacy practices, visit Google's Privacy Policy.

International Data Transfers

CleanSmartLabs is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland: We transfer data only to countries with adequate data protection or use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Services are not directed at children under 16. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@cleansmartlabs.com and we'll promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you by email or by posting a prominent notice on our website before the changes take effect. We encourage you to review this policy periodically.

Your continued use of our Services after changes become effective means you accept the revised policy.

Contact Us

Questions about this Privacy Policy or our data practices? We're happy to help.

Email: contact@cleansmartlabs.com

Security concerns: admin@cleansmartlabs.com

General support: support@cleansmartlabs.com

CleanSmartLabs